Makershed == The Awesome
Post date: Oct 23, 2010 7:56:10 PM
I've been working on the 2-wheeled Arduino robot kit, most of which (the kit, the Arduino Uno, and the Motor Shield) was purchased from Makershed.com. Once I got it assembled and running, I discovered one of the wheels was warped, causing it to drift sideways when it should have been moving straight. I emailed their customer service, requesting a replacement wheel. To my delight, they responded the next day saying the replacement had been shipped. That was three or four days ago.
Today, I got the package. First thing I noticed upon picking it up was that it felt a bit heavy to just be a plastic wheel.
They had sent an entire kit.
They would have guaranteed a repeat customer simply by replacing the defective part. Cost: maybe a couple bucks with shipping. Instead, they sent me the entire $40 kit and sent it lickity-split fast. Now, I wonder where I can get another Arduino and Motor Shield for my 2nd kit? :)